Enhance Healthcare logo

Whiteford House, shines in first care inspectorate report.

October 10, 2024
Whiteford house logo
Whiteford House staff standing next to each other holding flowers.

Enhance Scotland's Whiteford House has received a glowing report from its first visit by the Care Inspectorate. The home was awarded four grade 5 'Very Good' grades and one grade 4 'Good' grade in the report which was compiled during an unannounced 3-day visit to the Ayrshire care setting in September. 


Staff were praised by Inspectors who were impressed with the "very positive relationships" that the team had cultivated with residents and noted from their observations that staff had "a great knowledge" of the individuals living in the service. The strong relationship between staff and service users contributed to building positive outcomes as well a reduction in specific challenging behaviours. Families found that as a result of these relationships, transitions to and from Whiteford House were easier for both service users and for the family as a whole. Feedback from relatives remarked on the "caring nature" of the staff and how "staff make their relatives smile". The Care Inspectorate were assured to see that "people could be confident that the right staff were being employed to provide their care".


The environment itself made an impression on the Inspectors who described it as"welcoming, homely, and tastefully decorated". Whiteford House, which opened its doors in October 2023, is a purpose-built care setting which provides person centred care to 31 adults with complex health and mental health requirements. As such, the home has been furnished with contemporary bedrooms, spacious lounges and dining areas where residents are able to "socialise if they choose", as well as kitchenette areas where service users are able to make their own food encouraging them to "maintain their independence" or enjoy meals made by an in-house chef. This strong sense of independence was evident in service users bedrooms which are "their own private space" which people are encouraged to "personalise…how they wish".

 

The management at Whiteford House, led by Megan Borthwick, and deputy manager Lindsay Wood, were also praised as being "approachable" by staff, service users, and families/friends as well as "responsive" to any queries or concerns. The Care Inspectorate recognised that management were aware of the importance of fostering positive relationships not only with the people living in the home, but with staff and families as well. These "good relationships" were also evident with external professionals such as GP's, nurses, and social workers. Inspectors were pleased to see that feedback forms were used to continue the drive of high standards throughout the home and that "information collated was used to improve the service". Management were also praised for having “very good quality assurances systems in place which informed the service development plan”. Inspectors noted that “management had very good oversight of the service and everyone found them approachable”.


Management and care staff were not the only members of the team to impress the inspectors who commented that the dedicated activities worker was a "real strength" to the service. Activities within the home make use of the many designated activity rooms including the cinema room, games room, and a sensory room where residents can relax. Service users are also encouraged to access the wider community via group outings or one-to-one trips making good use of the dedicated minibus. Inspectors were impressed to see "evidence of people achieving their outcomes and goals and the positive impact this had on them, developing life skills and improving confidence and social circles". This was as a direct result of service users being "fully consulted on activities".


Home manager Megan Borthwick commented: “I’m really proud of the whole team. We’ve all worked so hard over the past year to make sure that Whiteford is not only a great place live but a great place to work as well. We are looking forward to celebrating our one-year anniversary at the end of October, so we’ll have something else to celebrate now as well.” 


If you have any enquiries regarding Whiteford House, or any of our other homes, please call us.


March 21, 2025
At Clyde Valley Care Home, ensuring residents receive the best possible care goes beyond physical support, it’s about enriching their quality of life in every way.
March 7, 2025
Residents of Whiteford House recently had an unforgettable day out, cheering on their local club, Ayr United FC, as they faced Livingston FC at Somerset Park.
February 27, 2025
Enhance Healthcare is proud to announce that Townend Care Home has excelled in its latest inspection, reaffirming its commitment to outstanding care. This stunning Victorian-era home, set within acres of picturesque grounds in the beautiful village of Symington, recently underwent an unannounced inspection by the Care Inspectorate with some wonderful results.
two people standing next to a birdhouse
February 21, 2025
Lochside Manor has launched an exciting new initiative aimed at fostering creativity, skill-building, and social engagement among its residents. Spearheaded by the home’s own maintenance man, Bobby, the woodworking and joinery sessions have quickly become a highlight for those taking part.
February 3, 2025
Enhance Healthcare is proud to announce that Atlantic View, one of the newest additions to the Enhance family, has officially reached maximum occupancy, with 50 residents now calling the luxury care setting home.
December 13, 2024
In a heart-warming show of generosity, Enhance Healthcare’s Arran View Home has received an unprecedented level of support for its annual Giving Tree Project. The initiative, now in its 15th year, ensures that children across North Ayrshire who might otherwise go without have something special to unwrap this Christmas.
November 18, 2024
Staff from Enhance Healthcare took centre stage during a memorable evening at the 20th Annual National Care Awards in Glasgow, where they proudly received the coveted 'Meaningful Activity Award’ along with a well-deserved nomination for ‘Specialist Care Unit’ award.
November 11, 2024
Atlantic View, Enhance Healthcare’s newest care setting, has received top marks in its first Care Inspection by the Scottish Care Inspectorate.
October 30, 2024
The celebrations were well and truly underway at Enhance’s Whiteford House last week as home marked their first anniversary.
Townend Care Home Exterior
October 24, 2024
Townend care home were “delighted” to find out that their remarkable Activities Team has been nominated at this year’s Scottish Care Awards! Nestled in the picturesque grounds on the outskirts of Symington, the dynamic duo, Sara-Louise Gregor and Leighann Bell have reached the final three in this years ‘Meaningful Activity Award’ category.
More Posts
Share by: